BOOKING CONDITIONS

OF

COMPUTICKET (PTY) LTD

trading as Computicket Travel

 (Hereinafter referred to as "Computicket")

Please read the following booking conditions carefully, as they set out the terms and conditions of the contract between all persons that make bookings through Computicket and/or who participate in travel packages or holidays offered by Computicket or any of the component parts of such packages (collectively the “client”), Computicket and Computicket’s principal.  Furthermore, Computicket and/or Computicket’s principal act as booking agent for the suppliers of the component parts of travel packages or holidays, and as such, bookings for their services will form a direct contract between the client and the relevant supplier, and will be subject to that supplier’s standard terms and conditions.

1)    Price Changes

a)    The costs associated with travel arrangements are not always stable, and currency movements can fluctuate sharply.  It is impossible to predict these movements in advance.  When the client books a package, Computicket reserves the right to pass on any surcharges to the client.  Surcharges may be imposed to cover increases in transportation costs, including the costs of fuel and security charges, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports, or exchange rates applied to the particular package. 

b)    The price of land arrangements will remain fixed only once full payment of the booking concerned is received. 

c)     Airfares are subject to the prices and conditions quoted by the particular airlines and cannot be guaranteed by Computicket. The onus is on the client to ascertain whether there have been any changes in these prices before making final payment thereof.

d)    Should the client make a group reservation and subsequently the group numbers deviate from the minimum number required for the booking, Computicket reserves the right to re-cost the price and raise a surcharge.  Should the client refuse to accept and pay such surcharge, it may result in cancellation of the booking and forfeiture of all payments made.

2)    Insurance

It is strongly advised that all clients take out adequate insurance cover such as cancellation due to illness, accident or injury, personal accident and personal liability, loss of or damage to baggage and sports equipment.  Computicket will not be responsible or liable if the client fails to take adequate insurance cover or at all.  Should the client’s insurers dispute their liability for any reason, the client will have recourse against the insurers only.  Various credit card companies offer limited levels of travel insurance, which Computicket does not necessarily consider sufficient cover for international travel.  The client must liaise with the respective credit card companies in order to obtain specific details of insurance coverage.

3)    Flight and Other Travel Timings

Flight timings are provided by airlines and are subject to Air Traffic Control restrictions.  All means of transportation are subject to weather conditions, the need for constant maintenance, and the ability of clients to check-in on time.  Computicket does not guarantee that flights, ferries, ships, trains or coaches will depart at the times stated on any itinerary or tickets.  All timings are estimates only, and Computicket does not accept any liability for any delay or for any schedule alterations, however arising.

4)    Flight Reconfirmation

It is the client’s responsibility to reconfirm the departure date and times of all flights at least 72 hours prior to anticipated departure.  This is particularly important in respect of subsequent journeys once leaving South Africa.  Computicket shall not be liable for any delay and /or loss as a result of the client’s failure to reconfirm any flight and/or connecting flight.

5)    Documents

The client must check all details of the  travel documents (including the itinerary) before leaving South Africa.  If there are any inaccuracies on any of the travel documents, or should the client have any further queries, the client should contact Computicket immediately.  Computicket will not be liable for any delay and/or loss occasioned as a result of any inaccuracies on any travel documents.

6)    Unscheduled Extensions

In the event of there being an unscheduled extension to the holiday caused by flight delays, bad weather, strikes, or any other cause which is beyond the control of Computicket, it is understood that the expenses relating to these unscheduled extensions, (hotel accommodation etc.), will be for the account of the client. Computicket accepts no liability for changes, omissions or delays before or during the course of any holiday occasioned by technical difficulties, weather conditions, strikes or communication breakdowns or the like.

7)    Changes by the client

a)    If the client wishes to make a change to the booking Computicket will endeavour to assist making the change.  The client will be responsible for the payment of all charges, whatever kind, imposed by the suppliers providing that component part of the travel arrangements when amending a booking any time prior to departure.  Fares will be re-quoted at the time of amendment.

b)    An administration fee may be charged for each amendment and / or cancellation. 

c)     Extra expenses incurred as a result of any change will be for the client’s account, and any unused service will not be refunded. 

8)    Cancellation by the client

If the client cancels the booking for whatsoever reason the client will forfeit all bookings fees that have been paid.  Computicket reserves the right to hold the client responsible for any costs and charges that may have been incurred by Computicket prior to having been notified of cancellation of the booking.

9)    Computicket’s Right to Change Travel Arrangements

a)    In the event of significant changes to travel arrangements Computicket undertakes to advise the client thereof as soon as reasonably possible before the departure date to obtain further instructions in this regard.  A significant change includes a change in the departure date from South Africa, where the flight times are changed by more than 12 hours or a change to a lower standard of accommodation to that which is booked.  .All other changes are minor changes. 

b)    A minor change can be made at any time and, if practicable, Computicket will advise the client of any such change prior to departure but Computicket is not obliged to do so.  Such minor changes may be made by Computicket, in its discretion, who will not be responsible or liable for the payment of compensation to the client as a result of such minor changes.

c)     Every reasonable effort is made by Computicket to adhere to confirmed itineraries; however, Computicket reserves the right to make changes to travel arrangements when it becomes necessary to do so. 

d)    Should any travel component be confirmed by Computicket and this component is cancelled by the supplier for whatsoever reason, then in such instances Computicket will accept no liability for the cancellation thereof.

10) Lost/Stolen Flight Tickets

a)    The loss or theft of a ticket must be reported to Computicket immediately.  Certain airlines will not authorise Computicket to issue a replacement ticket if such ticket is lost or stolen before the client leaves South Africa.  In the latter instance the client will be required to purchase a new ticket, at own cost, until such time as Computicket receives authority from the airline to make any refund to the client, (which authority could take up to 12 months).  Should the airline authorise Computicket to issue a replacement ticket, Computicket will be entitled to charge a re-issue fee.

b)    Should the client’s ticket be lost or stolen abroad it should be noted that certain airlines will not issue a duplicate ticket and it will be the client’s responsibility to purchase a new ticket abroad at the local fare.  Upon return to South Africa the client may make application to Computicket for a refund of the amount spent on the lost or stolen ticket, but it is specifically recorded that any refund will be entirely at the discretion of the airline concerned (which may take up to 12 months to authorise).

c)     It is the client’s responsibility to report the lost or stolen ticket to the authorities concerned and to provide Computicket with the proof of such report, if required.

d)    In the event of an electronic ticket being issued, the client must at all times retain the reference number appearing thereon in order to re-issue a ticket in the event that the original document is lost.

11) Complaints

a)    In the event that the client has any reason to complain, or experience any problems, the client must immediately inform the supplier of the services in question.

b)    If the client still remains dissatisfied, Computicket must be notified immediately, who will endeavour to resolve the problem. 

c)     If the client remains dissatisfied, contact the Customer Services Manager within 28 days of the unsatisfactory service, giving the booking reference and full details of the complaint on email:  info@computicket.com or Computicket’s call centre on 083 915 8000 during normal working hours. 

d)    Whilst every reasonable effort will be made to resolve a complaint to the client’s satisfaction, it is specifically recorded that Computicket will not in any manner be held liable for any claim that may arise in pursuance thereof.

12) Product Information

Product information is based on information collected from accommodation providers and suppliers worldwide. Reasonable care has been taken that the content is correct but it is subject to amendment at any time without notice.  All content is published in good faith.  The client acknowledges that Computicket is not in a position to verify the accuracy of all information provided by suppliers.  The client accepts all risks associated with information provided to Computicket that may be inaccurate.

13)  Star Ratings / Grading

Hotel’s star ratings are used to symbolise the over quality, level of service, food standard and range of facilities available in any given property.  The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body where such a body exists, since some countries do not use star ratings for official categorisation of accommodation.  Descriptions and ratings of hotels do not, in any manner, constitute a guarantee, warranty or representation and is only provided for information purposes. 

14) Passports, Visas and Health

It is entirely the client’s duty to ensure that all passports and visas are current, valid, obtained on time and that any vaccinations, inoculations, prophylactics (e.g. for malaria) and the like, where required, have been obtained. Passports must be valid for 6 months after return to South Africa. The client should check the requirements with the travel agent before travelling.  Computicket may assist the client but such assistance will be at Computicket’s discretion and the client acknowledges that in doing so, Computicket is not assuming any obligation or liability and the client indemnifies Computicket against any consequences of non-compliance. It is the client’s duty to familiarise him/herself with the inherent dangers of and mental and/or physical condition required for the proposed travel arrangements. The client must ensure that the details supplied to Computicket mirror those details shown on his/her passport for international travel and ID documents for local travel.

15) General Information

a)    Taxes:  Computicket will advise the client of all mandatory taxes, which the client must pay before departure. However, many countries charge departure taxes that can only be paid locally.  It is therefore recommended that the client retains sufficient local currency to meet such charges.  Details of departure taxes can be obtained from the relevant airline when reconfirming flight details.

b)    Medical Problems:  Clients must ensure that all facilities offered are able to cater for any requirements from a medical / disability point of view and to make direct arrangements with the airline or the service provider concerned in order to cater for the needs of the client.

c)     Renovations:  Hotels undergo renovations from time to time and usually take all possible steps to limit disruption to their guests.  Computicket will not entertain complaints or requests for refunds if a hotel is carrying out renovations whilst guests are resident.  If Computicket is specifically advised of renovation work, it may provide the client with the relevant dates.  It is acknowledged that Computicket is not always notified by hotel operators. 

d)    Refunds and Unused Services:  No refunds will be considered notwithstanding the reason therefore.

e)    Charges to the client’s credit card:  Any charges made to the client’s credit card whilst away remains the client’s responsibility. Computicket will not be responsible, nor accept responsibility for having these charges reversed or corrected. 

f)     Drivers Licence:  Even if the client has obtained an international drivers licence, the client should take his/her national driver's licence with him/her.

g)    Confidentiality:  Subject to statutory constraints or compliance with an order of court, Computicket undertakes to deal with all client information of a personal nature on a strictly confidential basis.

16) Force Majeure

Computicket will not, in any manner, be liable where the performance of obligations is prevented or affected as a result of “force majeure”.  In these Booking Conditions, “force majeure” means any events outside Computicket’s control that include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events.

17) Limitation of Liability

Computicket shall not be liable for any loss, damage, injury (including death), accident, delay, loss of or damage to property or any other irregularity, howsoever arising suffered by a client or any other person making use of the services offered by Computicket, inclusive of consequential or incidental loss or damage or claims that may arise from acts or omissions of suppliers. The contract in use by such suppliers (which is often constituted by the ticket issued), shall constitute the sole contract between the supplier and the client and any right of recourse the client may have, will be solely against the supplier.  Notwithstanding any other provision to the contrary herein contained, the maximum liability of Computicket by way of damages or other forms of compensation which may be awarded by any court of law or on arbitration will be limited to the total cost of the holiday or travel package that is payable by the client.

18) Legal

This document together with Computicket’s invoice / receipt / itinerary constitutes the sole record of the agreement between the parties.  No party shall be bound by any representation, warranty, and promise of the like not recorded herein.  The client acknowledges that he/she has not relied on any matter or thing stated on behalf of Computicket or otherwise that is not included herein.  No addition to these Booking Conditions shall be of any force or effect unless in writing and signed by or on behalf of the parties.  All costs and disbursements, including legal costs (on attorney and client scale) incurred by Computicket in recovering any damages and payments due by the client shall be for the client’s account.  This agreement shall in all respects be governed by and construed in accordance with the laws of the Republic of South Africa. 

19) The Client and Authority

The person requesting quotations or estimates or making a booking or to whom any service is rendered by Computicket, is deemed to have read and accepted the Booking Conditions and/or to have the authority to do so on behalf of the person in whose name the estimate or quotation or reservation is requested and/or provided and/or the person to whom the services are rendered.